Customers and prospects often ask about our “technology strategy”. While it is usually a brief discussion, we thought the following description would shed light on our strategy, how we got to this point, and where we are going.
When we started WheelHouse, we wanted to build a maintenance management platform that was easy to use, reasonable cost, and didn’t require customers to worry about software installs, backups, or hard drive crashes. We found that almost everyone using a computer knew how to browse the web and point-and-click their way through online applications with little or no training (ease of use). Due to the high cost of software distribution and maintenance, as well as the cost and inconvenience of data loss, we felt the days of installed software running on client’s computers were numbered. And finally, we could keep licensing/subscription costs at a reasonable level by leveraging the wealth of open source software components. Cloud technology also offers instant scalability providing more computer power, storage, and bandwidth.
Of course, we weren’t the only ones! Today, the Worlds leading applications are available online for the same reasons, including Salesforce.com, Facebook, Quickbooks, and thousands of others. Referred to using terms like “Software as a Service” (SaaS), “Cloud Computing”, and other abstract references, we know that this approach provides a reliable and low cost way to deliver applications that cannot be equaled in the old distributed software world.
What this means to our customers is they can manage their maintenance, spare parts, and documents from any web-connected computer in the world without ever worrying about data backups, software downloads, and hidden costs in new releases.